Returns, Exchanges And Cancellations
Please note by purchasing from Soovos, you as the buyer agree to our shopping terms, conditions and policies.
We will accept the returned piece if it is unworn and intact with all the tags and labels. Exchanges and returns will not be accepted for customized orders that are length or minor alterations. Any refunds or exchanges have to notified to us within 2 days of receiving the order and the item in question should be shipped back to us within 7 days of receiving the order. In case of damaged/defective products, refunds will be initiated through the same mode as the payment within 10 working days. Shipping charges are non-refundable.
Please read item descriptions carefully and note sizes of products. Please also know phone screens and laptop monitors may be calibrated differently and colors, while may be close, may not be 100% accurate. In the event of a return or exchange, the buyer is responsible for return shipping fees.
Cancellation will only be accepted if your order hasn't been shipped. Jewelry products are not eligible for exchanges and returns.