Returns, Exchanges And Cancellations

RETURN & EXCHANGE

Please note that our team works tirelessly to provide you the best of the Sustainable fashion quality products at affordable prices. We suggest it's important if you go through the points mentioned below before you plan to exchange or return any of our products:

  1. All the products are exclusively handmade by artisans, craftsmen, weavers and tribal women based out of remote craft clusters in India. Hence the irregularity in stitches, colours and prints that you notice are not errors but a confirmation of the authenticity of your products being handmade and not machine made.
  2. Differences in colours might be the result of the technical variations and the colour settings on all the different screens could vary (computer monitors, tablets and mobile devices). Thus the colour of the product that you see online might slightly differ from what it looks to be offline. We do our best efforts to share the closest real and natural pictures of all our products.
  3. The weather conditions plays a critical and important role in the making of hand block prints and natural dyes. Thus a slight variation in the prints and colours may happen depending on the prevalent weather conditions at that point of time and we don't consider these variations as defects.
  4. A slight weaving inconsistencies or small holes in fabric is an intricate part of  handmade process and cannot be considered as defects.
  5. It is important that you keenly read the product descriptions before placing an order.

Our team provides a simple, convenient and hassle-free exchange and return policy. We would be more than happy to help in the case of an exchange or return of the products as per the details mentioned below.

Cancellation Policy

The cancellation request cannot be considered if the order is shipped. Please note payment gateway charges (3-5%) will be deducted if a refund is required. Otherwise store credit can be provided for the full amount.

Exchange Policy

Products can be exchanged based on the below guidelines: 

  1. You have to inform us by email - care@soovos.com or call us at our contact number - 9004268570 at  about the issue/reason for exchange within 48 hours of receiving the product
  2. Once the issue/reason is accepted by us (within 24-48 hours), the product has to be returned to our physical location within 7 days of receiving the same. The charges to send the product back to our physical location in Noida (NCR ) Uttar Pradesh,  are to be borne by you and we won’t be responsible incase the shipment gets lost on the way.
  3. We might issue a Soovos Handlooms credit amount or replace the product depending on the reason for return only after we receive the product from your side.
  4. If you have received a wrong product, it will be eligible for replacement. You can return it to us and the shipping charges including the reverse shipping charges will be borne by us.
  5. In case you opt for an exchange, please note that the value of the new product in lieu of the original product has to be similar or higher than the original product. In the case of higher value, the difference in the amount has to be paid by you.
  6. Exchanges will not be applicable on products with minor irregularities with respect to stitches, printing and colour.

Return and Refund Policy

The return request by you need to be initiated within 48 hours from the date of receipt of the product by sending email at care@soovos.com

The return and refund request will be accepted when any of the below criteria is met:

  1. The package sent by us gets lost in the transit and does not reach you. This is subject to an official confirmation by the courier partner.
  2. The product has a genuine quality/manufacturing defect or damaged.
  3. We have charged you a higher amount by mistake due to a technical glitch from our end. In this case, the difference in amount will be refunded back to the source account from where the original payment was received.
  4. We will initiate the refund once the returned product has reached our location. It may take 8-9 working days for the processing of the refund

The return and refund request will be not be accepted if any of the below points are met:

  1. The product is not accepted by you at the time of courier delivery
  2. Product is returned to us in a used and damaged condition
  3. Tags of the products are not intact and/or removed.
  4. Shipping, Payment gateway charges in all cases, is non-refundable